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Overly Approachable ServiceFebruary 4: Overly Approachable Service
Do you really need to use the guest\'s name 17 times?
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Selling Off the ClockFebruary 4: Selling Off the Clock
Wait, you\'re actually turning customers AWAY?
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Avoid the AlwaysFebruary 4: Avoid the Always
What do people (who do what you do) ALWAYS do?
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Portable Sales ForcesFebruary 4: Portable Sales Forces
Who sells when you\'re not around?
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Become an Expert at Small TouchesFebruary 4: Become an Expert at Small Touches
How are you demonstrating emotional reliability?
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