Toluu : Bringing People Closer

Bringing People Closer

We are pleased to bring you CrossLoop V2.41 with enhanced screen sharing functionality.

We are also excited to inform you that the CrossLoop community of expert Helpers continues to grow rapidly and is now at almost 14,000! Download the new version and get immediate help on CrossLoop for virtually any technology related issue anytime of the day or night without leaving the comfort of your home.

Many of the features listed below is based on user feedback so thank you to all for taking the time to tell us. We love to listen and even though we are small and cant do them all, we collect them due diligently so please keep them coming.

Key Features of CrossLoop V2.41

Improved Screen Sharing

Screen sharing now supports screen scaling and dual monitors. The default scaling is automatic, however full scaling or no scaling options are available at run time.

Share Tab Default

The CrossLoop client now defaults to the Share Tab after the initial installation. This will make it easier for Helpers to instruct Customers when they launch CrossLoop to share their screen. After the initial run, the software will remember your last use and return to that state upon subsequent start-ups.

Helper Thumbnail Photo Displayed on Share Dialog

The CrossLoop client will now display the Helper thumbnail photo when the client is conn

CrossLoop Now Offers 48 Hour Money Back Guarantee for All Computer ServicesNovember 19

This is a very exciting moment for all at CrossLoop and especially our engineers who burnt the midnight oil to bring this very compelling offering for all Customers getting services from our over 13,500 Helpers - CrossLoop's New Payment system that guarantees that they pay only for fixed problems!

Here are the salient features of the new payment system:

CrossLoop's 48-Hour Money Back Guarantee is an exciting feature that provides the Customer, with an added level of security when transacting with Helpers. If the Helper was unable to solve the Customer's problem, CrossLoop will give you a refund within 48 hours of your final payment. Please review our updated Terms of Use for full details on the guarantee.
Flexible Payment System that allows Customers to pay Helpers with any major credit card and not just PayPal.
Centralized Payment Processing and Tracking that allows Helpers and Customers to track transaction history including pending payments from one central system.
Integrated Chat Estimate page that provides Customers with estimate of Helper services. This may be used before beginning service or at any time during the service. All estimates will be stored as part of the chat conversations.
Integrated Chat Payment page that allows Helpers to post the final payment amount in CrossLoop's chat sessions and collect payments within seconds.

Nicholas Butler's Tips On Leveraging Twitter As A CrossLoop HelperNovember 13

As many of you probably know by now that I am very active on Twitter and believe in that medium personally a lot.

As one of my objectives is to bring best practices to make all our Helpers successful with and through the best marketing channels, I requested Nik, a resident of England and whom I 'met' on Twitter a while ago and follow closely, to share his thoughts and best practices with all our Helpers on how he leverages social media as a Helper with a focus on Twitter since I was impressed by his use of it.

MD - Tell us a little about your self and your expertise with technology and what you help with.

NB: I have been involved in IT support and System administration since 1990 where I worked as the HelpDesk support guy at Lloyds Bank Insurance Services. Back then it was supporting DOS on IBM PC XTs and ATs and wordprocessors were Samba printing to dot matrix printers. My Career has covered Application Development of Enterprise systems for a Large highsteet Retailer in the UK and over 9 years ago I went self employed to promote an awareness of Open Source Software. More recently my commentaries on the use of Social Networks and Social Media in business have lead me into a more Marketing and Web strategy role for a variety of marketing, civil engineering and sustainability clients.

In short if you need a developer, a system administrator, an analyst a consultant or just an Answer I have become known as the goto guy to get more than a solution fr

Some Recent Big Media Coverage for CrossLoopNovember 6

I can never stop celebrating each and everyone of these stories - small or big and when big ones hit, it just gives one more big push towards our vision. So here are three stories that were picked up large media outlets.

"New Additions to Remote Desktop Access" in The Hindu [Oct 26, 2008]. This is one of the largest and most respected newspapers in India with a large circulation of about 1.3M readers. This story came out in print nationally. Read the full article here

Software for Your ToolBox - The Computer World [Today]. This being, of course, one of the most reliable and recognized sources of technology in the US, makes us proud of what we have built and we thank them for recognizing it.

Tweet and Dreenk With CrossLoop and YoonoOctober 30

As you probably know we are very active on Twitter and believe its a very powerful way to build create and sustain relationships - I had a post on some tips on how to do that here.

So when this opportunity came up, I couldn't resist and thought it was also be a nice way to say Hello to our CrossLoop Helpers in the San Francisco/ Bay Area if you can make it - I would looove to meet you face to face in person.

So we are excited to partner with Yoono to present Tweets and Dreenks! It will be in San Francisco at MarsBar (http://marsbarsf.com).

We will be buying a few hundred dollars in drink tickets good for beer and well drinks. Look for some t-shirts and Schwag and drink tickets in the patio area (weather permitting).

*FYI: THE TWITTER HASHTAG FOR THIS EVENT IS #tweet-dreenk*

Yoono is a sidebar for your web browser that enables you to connect with people all over the world via Twitter, Facebook, AIM and more. Yoono also offers an amazing discovery engine recommending cool sites as you browse the web.