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Lee's new-look Better Communication Results blog

Lee's new and improved blog that helps you communicate better for better business results. Lee is one of Australia's leading thinkers on communication strategy in an online environment.


The revolution is over, the bloggers wonJanuary 6

blogging is dead: And I was just looking forward to writing my very first post, says young girl

My good friend and ace thinker Trevor Cook recently highlighted how the ‘blogging is dead’ meme is… well… dead.

Quoting Duncan Riley in a great thought-piece for the Inquisitr: “The Economist’s piece is the better of the two, arguing that the top of the blogosphere is today indistinguishable from the mainstream media.”

Says Trevor,

One truth that has been re-inforced by the last few years of blogging is that it is not easy. Technically, of course, it is no harder than sending an email. But content, dear chap, that is the hard part. Many people can’t write, or don’t feel the need to do it every day, and many people, it turns out, don’t

Meet Penny + Isabella: My two new assistantsJanuary 5

The amazing adventures of Penny + Isabella

No longer can they be contained behind the firewall of Second Life. Penny Cazalet and Isabella Scheflo, my two fabulous assistants at the BetterComms Second Life office, have breached the very porous membrane that we like to call ‘reality’, and have slinked into the light of day.

This is the documentation of their first big adventure, with more to come each month, we promise.

Download NOW the entire first edition of this new monthly initiative [pdf, 831k] and revel in their mastery of social media. Your comments and suggestions as to other exciting adventures they can get up to are most welcome!


Technorati Tags: isabella scheflo, penny cazalet, lee hopkins, lee laperriere, second life, adventure,
links for 2009-01-05January 5
Dell Australia delivers on customer serviceJanuary 4

UPDATE: Trisha from Customer Service in the Philippines just rang me and we confirmed that the mic input problem was resolved, and then proceeded to attempt to fix the ‘missing horizontal sound bar’ issue.

It isn’t a Dell issue, more a Vista one, and we found a website that offered a third-party plugin – but loading it didn’t seem to make any difference; certainly the sound bar didn’t appear. I’ll remove the app later, once I’ve finished configuring/training the speech recognition engine in Vista.

But thanks, again, to Trisha and Dell for doing what they said they would – follow up with me.

See Greg? You CAN trust Dell to come up trumps when it comes to customer service

Further to my plaintive cry for help of last Friday, I received a call from Yvonne Patze, a Senior Sales Operations Manager at Dell here in Australia.

It seems that the US team had p

Psychological suggestion: my 200th articleJanuary 4

Mrs Daphne Whitethigh falls for the suggestion that you can wear old cabble leaves and a cloth doily and STILL look fashionable

I’ve just posted the 200th article to my business communication articles website, on the background to the subtle psychological art of suggestion.

Excerpt:

Unless human beings were responsive to psychological suggestion, the influence of parents, peers and the media wouldn’t have any effect. Human beings are, however, immensely responsive to suggestion – a fact which is of enormous importance both in our individual lives and in the life of the society in which we live.

Suggestion is responsible for muddled thinking and much worse. If we are to avoid these traps, we must be on our gua