Recently contacted Enterprise Rent A Car to get a car for an upcoming trip. I had to call three locations to find one that even had cars in stock - the other two didn't, but the website said they did. That is something that the first guy said is "above his pay grade".
The third location then explained that if you do not want to use a credit card - and would rather use a debit card, then you have to provide them with your utility bill and pay stub - and have the address match your license. In addition they put a $300 hold on the debit card plus the cost of your rental.
Clearly something has gone horribly wrong in this country when companies are penalizing people and businesses who choose to pay for what they need with cash / debit card instead of making the credit card companies even more money. Requesting that people show a rental car company their utility bill and pay stub is terrible. Shame on Enterprise Rent A Car.
It's not a matter of not having a credit card, its the point that you should be able to pay with cash, credit or debit without having to give someone a utility bill and a pay stub.
Hopefully other rental car companies are not this rude to their cash paying customers.
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