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People Over Process

One foot in the muck, the other in utopia


SourceLabs and Collaborative IT ManagementJanuary 5

EMC looks to have purchased most of SourceLabs, an open source software support company (who was a RedMonk client a little while ago). This is worth noting here, as SourceLabs was of early interest to me around the idea of Collaborative IT Management.

Crowdsourcing Diagnostics

At the time, and still it seems, they’d begin to build up a system that would identify bugs and other problems and help automate diagnosing those problems at scale. The idea was to build up a bunch of metaphoric “fingerprints” and other heuristics that would admins start identifying problems in the open source software they were supporting. Or, as :

  1. A problem occurs on your system.
  2. The “adaptive diagnostic probe” takes a fingerprint of that problem.
  3. The fingerprint is sent up to SourceLab’s fingerprint database.
  4. SourceLabs compares that fingerprint to all the other fingerprints in the database, trying to find past occurrences of the problem.
  5. If it finds a match, then it can bring in the “profile” of that problem, including how to fix it, what other people are saying, etc.

This is similar to what you see in other Colla

Links for January 4th through January 5thJanuary 5
IT Management Podcast #30 - That code don’t write itself, chuckle-headsDecember 22 2008

Luke and Thomas

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This week, John and I are joined by Reductive labs‘ (the Puppet people) Luke Kanies. We start out talking about the current state of Puppet, which gets us into a discusion of how Puppets user base reacts to quarterly releases vs. the usual multi-year releases in IT management. On the topic of open source applications like Puppet Luke tells us about the freebie expectations of some large, commercial users of Puppet (see title of this episode).

The topic of paid-for grade support brings up the topic of what Reductive Labs is doing to build further products around Puppet. I ask Luke what to tell us more of what they’ve been working on (which they’ll commercialize). He tells us it’s along the lines

IT Management Podcast #29 - Whacky Predictions, 2009 EditionDecember 16 2008

Totally.

(Warning: we manage to let slip 2 or 3 four letter words in this episode, so be warned if that offends.)

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For this special episode of the IT Management podcast, we go over our whacky predictions for 2009. John and I lucky to be joined by Dave Rosenberg (see also his Open Sources podcast with Matt Asay), self described “man about town,” and IT Management Podcast regular Matt Ray, community manager at Zenoss.

Very quickly, we first review the 2008 whacky predictions (from

IT Management Podcast #28 - Getting Ripped-off in the CloudDecember 12 2008

Cisco C-Scape

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We join Amazon EU, launching AWS in Europe. This gets us into a discussion about the geographic importance of cloud computing when it comes to performance and regulation.

This gets us into a recent conversation I had where a vendor had been trying to convince a customer to get into way over-priced cloud computing. Sometimes, on-premise will be just fine, not to mention cheaper.

I bring up a recent write-up by Dave Rosenberg about using cloud and SaaS at one of his past companies, and then John tells us about listening in to the recent Oracle on AWS call. We re-cap the Zoho