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Kickstart Daily Meanderings

Business ... Personal Development ... Internet Marketing ... Whatever.

Hostgator - when the customer is an idiotJune 27 2008

The tale of an idiot and a customer service operative.

Yesterday I wanted to make a change behind the scenes in my
http://imkickstart.com blog.

I fired up SmartFTP and tried to log in to my site's hosting
account, but all I got was a message telling me that my login
authentication had failed.

I tried every possible password I could think of, but no luck.

A search of emails from my hosting company, HostGator, reminded
me that they had recently changes people's passwords because they
were concerned that many folks had used passwords that were less
than secure. All I needed to do was follow a link in that email
and my new password would be created for me.

Excellent. I'd be back up and running in no time!

Well. it didn't work out that way. Nothing I did allowed me to
get in to the account.

So I resorted to using the live chat customer support service
that HostGator offer.

My helper was Jennifer and she very patiently changed my main
account password again for me and talked me through regaining
access to my Cpanel.

Success! There was everything, just as I'd left it.

I clicked through from the master account Cpanel to the hosted
account one for imkickstart.com

The the problems started.

There were no files there. none. Not a single one. My entire site
had disappeared. The FTP Manager in the Cpanel even told m

PLR Pro - last chance to get in...June 27 2008

PLRpro, the premier private label article site, will close its
doors to new members in just over 3 days.

If you are not in by then, you will have to pay double the
current subscription to join when it reopens in three months.

Believe me, from what Daniel and Marc have told me about their
plans for the re-launched site, that doubled subscription will be
an absolute bargain.

But, if you join up now you will be 'grandfathered' (what an odd
expression that is) at the current price. In fact, anyone who is
a member of PLRpro when the doors close on June 30th will be
fixed at whatever price they are currently paying when the 'open
to the public' prices doubles later in the year.

http://www.plrpro.com/martin/

So if you are already in my favorite private label site, stay
put. You are going to be blown away.

And if you are a lapsed member, or if you haven't jumped on board
the private label gravy train, now is the time to put that right.

Why do I call it a gravy train?

Simply because that is what it is. You get hundreds of
well-written, niche-targeted articles each and every month that
you can do pretty much anything you like with. Most people use
them to build niche websites that earn regular AdSense incomes
(yes, despite the claims to the contrary, you can still make
money that way. Not as much as in the past, but re