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Twitter Status

Updates on the status of the Twitter service.


Email Delivery/Password Recovery ProblemsYesterday

All email from Twitter is currently being blocked by users with email accounts on AT&T, SBC or BellSouth. If your email account is with one of these providers, you will not receive mail from us and, therefore, will not be able to recover your password.

We are working with these ISPs to resolve the problem. In the meantime, if 1) your email account is with AT&T, SBC or BellSouth and 2) you need assistance in resetting your password, please write to twitter.recovery@gmail.com and we will do our best to help.

IM: Not coming soonYesterday

In October 2006, just three months after Twitter launched publicly, we added IM support—i.e., the ability to get and send tweets via XMPP/Jabber/Google Talk. I was a big fan of this feature, because this interface, which millions of people were already familiar with, seemed a perfect fit for Twitter’s real-time nature.

In December of 2006, we extended that support to AIM, enabling a much bigger number of users to interface with Twitter via the same system they talk to their friends on all day.

While off to an early start, since then, our IM feature has been, well…spotty. We first killed AIM support after struggling for months to make it reliable (which was a side-project to trying to keep the service as a whole reliable). And our Jabber support has been up and down until about four-and-a-half months ago when it’s just been…down.

We’ve been unclear about its status and what to expect; I want to clarify that now.

First: I know a lot of people love this feature. I’ve heard personally from many folks who say it’s critical for their enjoyment of Twitter. So it kills me that we haven’t been able to deliver on this consistently. And the bad news is, we don’t have a quick fix.

A New Way of Doing Things
If you’ve been using Twitter for a while, you’ve probably noticed that things have gotten much more steady on the Twitter ship in the last few months. There’s a lot of reasons for this. Besides some key hires

Maintenance window tonightOctober 6
We will have a 30 minute downtime tonight at 10p Pacific to perform system maintenance.
Search lost its styleOctober 3

We’re working on an issue with search not serving its formatting correctly, resulting in some funky looking results.

Update: This has been fixed.

Some delivery problems over SMSOctober 2
In the past hour, some users will not have received all messages they should have via SMS. This includes the delivery of direct messages. All updates and DMs will be viewable on the web or over the API. This problem should be resolved in the next hour or so.