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The Culture of Collaboration

Collaboration Requires Systems that TalkOctober 31

Recently, I wanted to use some frequent flier miles for a trip on a U.S.-based airline’s international partner. When I called, the representative told me that to use my miles on the partner airline, he would need to enter my...

Cisco, Tata and Taj Hotels Bringing Telepresence to Smaller Companies and the PublicOctober 15

As I walked into Cisco’s new public telepresence suites yesterday at the WebEx tower in Santa Clara, California, I was greeted by a video receptionist. “Hi, may I help you?,” the receptionist said. I immediately sensed professional intimacy, because of...

CNBC Featuring The Culture of CollaborationOctober 8

CNBC’s 5-part series on collaboration premieres this Sunday, October 12 at 8 p.m. Eastern time (5 p.m. Pacific time) and will re-air at 1 a.m. Eastern time (10 p.m. Pacific time). The series called “Collaboration Now,” sponsored by BT (British...

Spontaneous Telepresence and Cisco's Collaboration AdvancesSeptember 25

An overlooked aspect of Cisco’s announcement yesterday of its new collaboration portfolio is tighter integration between the company’s telepresence and unified communications product lines. Collaboration tools are far more valuable—both from the vendor and customer perspectives—as part of an integrated...

Negotiation vs. CollaborationSeptember 16

During a taped television interview last week in New York, I was asked—among other things—about the difference between negotiation and collaboration. In the coming weeks, I’ll have more on the interview, the show and the upcoming air date. I summed...